Privacy Policy

1. Introduction

Welcome to Raffallo's Privacy Policy. This document explains how we collect, use, and protect your personal data when you use our website and services. By using our services, you agree to the terms outlined in this policy. We are committed to safeguarding your privacy and ensuring that your personal data is protected.

2. Data We Collect

We collect the following personal data:

  • Personal Information: Name, email address, phone number, date of birth, and postal address.
  • Payment Information: Credit/debit card details, payment history, and billing address (processed by secure third-party payment providers).
  • Usage Data: IP addresses, browser type, device information, and pages visited on our website.
  • Marketing Preferences: Information on your preferences and consent regarding receiving marketing communications.

3. How We Use Your Data

Your data is used for the following purposes:

  • Processing Transactions: To facilitate your participation in raffles and competitions and to process your payments.
  • Communication: To notify you about your raffle entries, winnings, or any changes to our services.
  • Marketing: To send you promotional materials and offers (if you have given your consent to receive such communications).
  • Improving Services: To analyse website usage data and improve our user experience.
  • Legal Compliance: To comply with legal obligations and resolve any disputes or issues.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Third-party companies who help us with payment processing, data storage, or website maintenance.
  • Legal Authorities: When required by law or in the event of a dispute or fraud investigation.
  • Marketing Partners: Only with your consent, we may share your data with partners who offer related services or products.

5. Data Security

We take the security of your personal data seriously. All data transmitted between your browser and our website is encrypted using SSL technology. We also limit access to personal data to employees and service providers who need it for legitimate business purposes.

6. Your Rights

Under data protection laws, you have rights regarding your personal data, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data under certain conditions.
  • Right to Object: You can object to the processing of your data for marketing purposes.
  • Right to Data Portability: You can request that your data be transferred to another service provider.

To exercise any of these rights, please contact us at support@raffallo.co.uk.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device to remember your preferences. You can choose to disable cookies through your browser settings, but some features of our site may not work as expected if cookies are disabled. For more details, refer to our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please check back regularly to stay informed about how we are protecting your data.

Last updated: 20th September 2024

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@raffallo.co.uk
Phone: 01234 567890
Address: Raffallo LTD, 123 Example Street, London, UK